There are a number of ways in which patients can offer feedback on the service received at Elmwood Family Doctors;
- We regularly ask patients to complete the practice’s Friends and Family Test which only takes a minute to complete and helps the practice to make improvements to patient care all year round.
- The National GP Patient Survey is sent out annually, usually in January, to around 2.5 million randomly selected people registered with a GP practice, to feed back on their experiences of their GP Practice. This is sent in the post. If you receive an invitation, please do take the time to take part and have your say. Elmwood Family Doctors comprehensively review the results once available (usually in August) to understand what’s working and what needs to improve, so we can deliver the best possible service to patients.
- The Patient Participation Group supports the practice in completing a comprehensive patient survey every 4 years. Here are the results of the 2021 Elmwood GP Patient Survey; 2021 PPG survey results.
- Leave a review on Care Opinion – this organisation gathers feedback and reviews from patients on their website and shares them with the practice.
- Every 5 years each GP has to collect patient satisfaction questionnaires for their own revalidation.
All of these are important not only for us to continue improving and delivering high quality services but to feedback positive comments to all of our staff. Thank you for your time in completing any of these honestly and constructively.
Could we do better?
If you have any concerns or a complaint about the service you have received, please call the practice and ask to speak to our Operations Manager.
We aim to deal with any complaint sensitively and to resolve any problems as soon as possible, either with the people concerned or by making any appropriate changes to our services. In all circumstances we find it most productive when people with any concerns raise them directly with us. For more information about our complaints procedure, please have a look at our Complaints Leaflet, or for more detailed information, please have a read of our Complaints Policy.
