There are a number of ways in which patients can offer feedback on the service received at Elmwood Family Doctors;
- We regularly ask patients to complete the practice’s Friends and Family Test which only takes a minute to complete and helps the practice to make improvements to patient care all year round. It’s a quick and anonymous way to give your views after receiving care or treatment at Elmwood Family Doctors.
- The National GP Patient Survey is sent out annually, usually in January, to around 2.5 million randomly selected people registered with a GP practice, to feed back on their experiences of their GP Practice. This is sent in the post. If you receive an invitation, please do take the time to take part and have your say. Elmwood Family Doctors comprehensively review the results once available (usually in August) to understand what’s working and what needs to improve, so we can deliver the best possible service to patients.
- The Patient Participation Group supports the practice in completing a comprehensive patient survey every 4 years. Here are the results of the 2021 Elmwood GP Patient Survey; 2021 PPG survey results.
- Leave a review on Care Opinion – this organisation gathers feedback and reviews from patients on their website and shares them with the practice.
- Every 5 years each GP has to collect patient satisfaction questionnaires for their own revalidation.
Your feedback is essential in helping us to improve and continue delivering the highest quality of service. Positive feedback allows us to recognise and celebrate the great work of our staff and to share the good practice across our teams. Thank you for taking the time to share your thoughts with us honestly and constructively.
Could we do better?
We make every effort to offer the best service possible to everyone who attends our practice. However we understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
If you have any concerns or a complaint about the service you have received, please call the practice and ask to speak to our Operations Manager. We hope that most problems can be sorted out easily and quickly when they arise. Alternatively, you can submit a complaint in writing.
We aim to deal with any complaint sensitively and to resolve any problems as soon as possible, either with the people concerned or by making any appropriate changes to our services.
In all circumstances we find it most productive when people with any concerns raise them directly with us. However, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS West Yorkshire Integrated Care Board (ICB). The ICB is responsible for overseeing GP services in West Yorkshire, and you can find a feedback form by clicking this link: https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice
For more information about our complaints procedure, please have a look at our Complaints Leaflet, or for more detailed information, please have a read of our Complaints Policy.
