Every year, the NHS distributes the National GP Patient Survey, usually in January, to around 2.5 million randomly selected people registered with a GP practice, to feed back on their experiences of their GP Practice. This is sent in the post. If you receive an invitation, please do take the time to take part and have your say. Elmwood Family Doctors comprehensively review the results once available (usually in August) to understand what’s working and what needs to improve, so we can deliver the best possible service to patients.
Our latest 2025 survey shows that –
- 95% rated their overall experience as good, which puts us in the top 3% in the country, and 3% higher than last year.
- 99% had confidence and trust in their healthcare professional
- 98% felt listened to during their last appointment
- 96% found our reception and administrative team helpful
- Elmwood Family Doctors is part of The Valleys Primary Care Network (six practices across the Holme and Colne Valley) and for the second year in a row, we are the highest scoring PCN across West Yorkshire.
All our results were above the national and local averages, something we are very proud of.
The survey also showed that 58% of respondents usually get to see or speak to their preferred healthcare professional when they would like to. Whilst this result is 20% better than the national and local averages, we appreciate that continuity of care is very important to patients. This can be difficult to achieve; we have a large clinical team with a mix of part time and full time working patterns, which means it may take longer to secure an appointment with them than another available clinician. We also offer an excellent on-the-day urgent service and, for this to work, patients are offered the next available appointment, which could be with any clinician. However, improving continuity is something we as a practice are working hard to achieve, and over the last 2 years, this score has improved by 12%.
To see the full results for Elmwood Family Doctors, please visit the GP Patient Survey website.
