The NHS operate a zero tolerance policy with regard to violence and abuse. Any form of abuse, whether physical violence, verbal abuse and threatening behaviour, whether in person, over the phone, or in writing, will not be tolerated. Elmwood Family Doctors has the right to remove abusive or violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons, and where necessary the Police will be contacted.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.